After getting error 41780 on one of my accounts I thought I possibly had a local problem. After doing more testing I determined 4 of my accounts get that error BUT ONE WORKS GREAT... After contacting SOE support I was told then the issue would be escalated and someone would contact me soon. Well after 2 days and not even a automated response I decided I should probably start working on it myself. After 2 more days and still not even an automated response from SOE this is what I have learned.
1. Many people in China have had this error.
2. I could find NO complaints of this error from any other country.
3. SOE asks everyone to supply lots of data about their internet connection.
4. After recieving the data SOE will pick something (not always the same thing) in the data to blame it on and close the case.
5. This only effects accounts created after 10/2007.
6. My case is slightly different because I actually have a working account (same computer, same network). SOE solution to my problem...ignore me...
After going to Fanfaire and sitting through a talk where they praised how good TS was now (which I believed) I find I am very disappointed.
If anyone has ever heard of a solution to this problem please let me know or if you know of someone at SOE that you can direct me to that will try to help, that would be great also...